Your time is valuable to us, and we strive to ensure every appointment is a stress-free and enjoyable experience.

• Arrival: Please plan to arrive 10 minutes before your appointment to allow time for check-in and preparation. This ensures you can fully enjoy your service without feeling rushed.
• Running Late? We understand that life happens! If you’re running behind, please call us as soon as possible. While we’ll do our best to accommodate you, late arrivals may impact the time allotted for your service. To respect the time of all our guests, we must complete services as scheduled.
• Cancellations: We require 24 hours’ notice for the cancellation of spa services. This allows us to offer the time to another guest and ensures our specialists can manage their schedules effectively.
• Gratuities: While not included in the cost of your service, gratuities are always appreciated as a way to thank your stylist or technician for their hard work. We’re here to make your time with us as smooth and enjoyable as possible. If you have any questions or need to make changes to your appointment, our team is just a call away.